Delivery & Returns
Deliveries (UK mainland only)
Please note that these delivery prices are for website orders only.
Accessories delivery: £4.12 + VAT (items are dispatched via courier and should arrives within 2-3 working days)
Orders over £150 are free of a delivery charge (some products may have assembly requirements)
Chair (delivery and professional set up): £75+VAT
Desk (delivery and professional installation): £85+VAT
Items in stock will be dispatched within 48 hours.
Some of our chairs and desks are manufactured to specific order requirements, so lead time may vary. This will be confirmed once your order has been placed, but normally you can expect 3-4 weeks.
Delivery is for within England (mainland) and Wales only.
For an additional cost, we are able to offer alternative courier services for larger items to ensure you achieve the optimum settings from your ergonomic chair or desk upon arrival.
Tailgate delivery option is couriered right to your front door!
For larger items, installation arrangements must be agreed to prior to delivery.
Where a delivery and professional installation/set up has been selected, a clear working space for the set up will be required.
Returns
We offer a 14 day return policy from the receipt of goods ordered to return the item for a full refund, excluding carriage and installation.
Please retain all original packaging until after you have decided to keep the goods. Items not returned complete, in their original packaging, are not refundable.
If you wish to return an item, you must contact us by telephone or email within 14 days of receipt of your delivery.
The cost of returning the item to us is to be at your own expense and we strongly recommend that you use an insured courier service for this and obtain a receipt of dispatch as we will not be responsible for returned items which fail to arrive or which are damaged in transit.
Returns Procedure
Please contact us within the 14 day cancellation period, we will the provide you with a Goods Return Number, which must be clearly written on the outside of the returning package. Please return any items to Goods Inwards Department, Posture People, Unit 4, Quayside House, Basin Road South, Hove, BN41 1WF
Once we’ve received the returned item we will check the goods and packaging to ensure that everything is intact and complete. A refund will be issued within 14 days or our receipt of the returned items.
If the item being returned is large, heavy or bulky then please contact us as we may be able to offer a collection service which will be chargeable.
Customised Items
Customised items include chairs with specific options fitted as specified by you in your order. Such items are individually built by the manufacturer to your requested requirements and are therefore exempt from distance selling regulations and are not returnable/refundable unless faulty or damaged in transit.
Faulty Products
In the unlikely event that an item is faulty, we will either refund your money or provide you with a replacement item. Please let us know within 24 hours of receipt, and we’ll immediately take care of it for you!