Repairs

We're sorry to see that you've had an issue with one of our products. Please fill out as much information as you can below so we can deal with the issue as quickly as possible.

About you
Name*
First Last
Company Name
Job Title
Contact phone no.*
Mobile phone no.
Email*
Address*
Street Address Address Line 2 City County / State / Region ZIP / Postal Code
Your receipt
Date of purchase*
If you’re not sure of the date, please add an approximate date
DD slash MM slash YYYY
Invoice number
(if known)
The fault
Item category*
- Chair
- Desk
Please describe the fault*
Please describe the fault in as much detail as possible. If you have a serial number and/or product code, this can help us to speed up your case.
Steps taken to remedy the issue
If applicable, please tell us if you’ve tried to remedy the issue in any way e.g. downloading drivers/resetting device
Images of the fault
Please upload images of the fault and if possible the reference numbers e.g. If you need a chair repaired we will need a photo of the label on the underside of the chair.
Upload photo*
Accepted file types: jpg, jpeg, png, gif.
Upload photo
Accepted file types: jpg, jpeg, png, gif.
Upload photo
Accepted file types: jpg, jpeg, png, gif.
Arranging a repair
Who should the engineer contact to arrange a repair?*
- Same details as above
- Different contact name / address
Repair contact
First Last
Phone
Email
Repair address
Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country
Site restrictions
Days open between Monday-Friday*
Open from:*
: Hours
Minutes
AM/PM
Open until:*
: Hours
Minutes
AM/PM
Are Risk Assessment Method Statements (RAMS) required before accessing site?*
Are items of Personal Protective Equipment (PPE) required to access site?*
PPE needed
If PPE is needed, please specify below
Will photo identification be needed to access the site*
Almost there…
Thank you!*
Thank you, we will contact the manufacturer to arrange the necessary repairs. Where this is not possible under the warranty, would you like us to provide a quote for the necessary work or a replacement item?
- Yes
- No

About you

Your receipt

The fault

Images of the fault

Arranging a repair

Site restrictions

Almost there…

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